Recently, I was asked by someone new to the industry for a list of “best practices.” “A ‘no-brainer,’” I said to myself. So many supply chain practitioners talk about best practices, I knew it would be relatively easy to find a list. And I was correct. The problem was not a lack of lists, but […]

My first real job began when I was 12 years old. The exalted position was in a local neighborhood grocery store, long before the proliferation of supermarkets in the country. “On-line” ordering was very popular then, and my primarily responsibility was to take orders over the telephone, laboriously record them in a ticket book, take […]